Welcome to Arkansas State University!

Information and Technology Services

ITS building

INB Fix after the Upgrade:

Several people have experienced an issue with opening Banner INB after the weekend updates:  Below is a link to a document that might help to open this tool.


<<INB FIX
<<Java 8 for Windows
<<Java 8 for Macs


***News***

Current Activities

View the new HELPDESK website

EasyVista Portal for HelpDesk Workorders --- https://astate.easyvista.com

We are now using a portal for you to track and easily enter in all your Incident and Service request for IT. EasyVista is a platform that allows you to see where your issue is on the path to being resolved. We hope that you will find this as Easy as we have. (no pun intended)

Consult the User Manual to guide you through the process or contact the IT Help Desk at 870-972-3933 for assistance. Please keep in mind that this is a new process for everyone, your patience is greatly appreciated.

Previous Maintenance or Outages

The Banner System (Admin Pages (INB) and SSB) will be unavailable from 5pm until 10 pm, Wednesday, August 14, 2019 to complete critical required maintenance.  System availability will be restored as soon as possible after completion of the maintenance.  We apologize for the inconvenience. 


The weekend following the 3rd Friday of each month is the regularly scheduled “Maintenance Window” for enterprise IT systems.  Occasionally the dates are adjusted to accommodate other University business processes but in general these are the weekends you can expect downtime on major systems.


More Quicklinks

VPN 

Cisco VPN AnyConnect  (Instructions for Windows)

Cisco VPN AnyConnect (Instructions for Mac)

If you are having problems downloading the Cisco VPN AnyConnect client, please Visit our Software Downloads page.

Faculty List Serv


Information on how to subscribe to FacultyL

Proofpoint

Proofpoint SPAM Management User Guide

Sending Secure Email with Proofpoint


Internet Utilization

Have you ever wondered when the campus Internet traffic peaks?


View the real-time chart >>