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WIRELESS INFORMATION
The wireless network at AState is designed to be a mobility enabler, allowing students, faculty, and staff to connect their devices wirelessly in most places on campus. It is our goal to cover all interior locations 100%. Please refer to the following for connection and support information. If you find areas that are lacking in coverage, please contact us. Also, if you have a good experience with the wireless network, please contact us as well. Positive feedback is very useful to us.
AstateSecure
AstateSecure is the recommended connection to Arkansas State University’s wireless network. Any device that can use WPA2-Enterprise connectivity methods can utilize this network. This includes Androids, PCs, Macs, and iDevices. It is a secure and convenient way to connect to AState’s wireless network. To connect, usually all you have to do is just point your device to AstateSecure, accept the certificate, and connect using your username and password. If you are having problems connecting to AstateSecure, please check the links below.
AstateGuest
AstateGuest is a password protected wireless network that is heavily restricted due to security issues. You should be able to do basic internet activities, but access to AState’s internal networks will be severely limited. This connection is designed specifically for sponsored guests of the university. Faculty, staff, and students should NOT use this if their device is WPA2-Enterprise capable. This password may be requested through the ITS HelpDesk at 870-972-3933 or by contacting the Wireless Administrator at support@astate.edu. If you have a sponsored guest that needs elevated wireless privileges beyond what AstateGuest allows, please contact the Wireless Administrator at support@astate.edu.
AstateVisitor
AstateVisitor is a simpler way to access the guest network. Visitors to the campus should use this network when possible. It is highly recommended that Faculty, Staff, and Students do not use this network.
802.11a, ac, ax, g, and n
We currently support 802.11a, 802.11g, 802.11n, 802.11ac, and 802.11ax (also known as Wifi6). We recommend that you use 802.11ax if possible. We currently do not support the older 802.11b wireless standard.
NEVER connect to a wireless network that is not one of the three above SSIDs. These wireless networks are of unknown origin and could contain serious privacy and security risks to users. The only exception to this is if you are in a residence building. If that is the case, you should use Home@Astate.
Also, please remember that it is against AState networking policies to install personal wireless access points anywhere on campus. These unauthorized access points can interfere with AState’s wireless network and cause security issues as well.
We have gotten several reports of people having disconnection and instability issues. Many of these problems have been fixed by simply updating the drivers for the problematic wireless clients. If you are having these problems, please consult the webpage of your wireless client’s manufacturer for driver downloads.
For Assistance
If you have any questions, concerns, or comments about AState’s wireless network, please contact the AState HelpDesk at 870-972-3933, or visit the IT Store located on the ground floor of the Dean B. Ellis Library - Room 149.
