Information Technology Services

Information Technology Services building at A-State
At Arkansas State University, Information Technology Services (ITS) is here to keep you connected. Get tech support fast, download free tools, and stay safe and ready for whatever comes next. Learn more and connect with us for your next tech question.

Supporting The Pack Through Technology

Arkansas State University's Information Technology Services help students, faculty, and staff with technical support ranging from technical issues to A-State ID services. Let us find a way to help you.
An A-State student in the library working on his laptop.
Contact IT Support Services

Submit A Work Order

Get 24/7 phone support from the IT Help Desk. Give us a call at 870-972-3933 or email itshelpdesk@astate.edu or visit us on the first floor of the Dean B. Ellis Library (Room 149)

Monday - Friday

8:00 a.m. - 5:00 p.m.

Information Technology Services sign outside of the building.
Having technical issues?
Data privacy is important! Brush up on essential cybersecurity tips and tricks to help keep on top of evolving cyber threats and to protect your identity.
Pack Portal digital hub
Questions? You can find it here.

The ITS Knowledge Base is your go-to resource where students, faculty, & staff can access step-by-step instructions and find troubleshooting tips.

Common FAQ

Campus Card Center
Need help with your A-State ID?

A-State's Card Center is located in room 149 on the first floor of the Dean B. Ellis Library.

For help, call the Campus Card Center at 870-972-2900

Your A-State ID is how you load and spend your Flex Dollars, the key to your student housing building, and how you utilize your campus funds.

An A-State ID is limited to enrolled students, faculty, & staff.

Cost:

The first A-State ID is free. Replacements for lost or damaged cards are $20.

Add your card to your mobile wallet by downloading the eAccount app on Android or iPhone

Information Technology software being downloaded by students on a computer
View available software to download!

A-State provides a variety of licensed software to support student's needs. From Respondus Lock-Down browser to Microsoft 365, we give you the tools to succeed in A-State's digital landscape. Check out what is available for you to download!

Pack Portal picture.
Student or Employee?

A-State's Pack Portal is your one stop shop for all your campus needs. From students registering for classes to human resources, you can easily find the information you need.

Have Questions?

Connect With Us.

Contact IT Services Helpdesk
(24 hours/7 days per week)

Our goal in ITS is to help students, faculty, and staff with technology by providing solutions, support, and a secure digital foundation that helps students thrive and supports faculty & staff.
— Chris Boothman - Vice Chancellor for Distance Education & Technology, Chief Information Officer

ITS Leadership

[departments/department='ITS'][tags/tag='ITS Leadership']
Chris Boothman
Vice Chancellor for Distance Education & Technology
Chief Information Officer
(870) 680-4830
Himaja Balakrishnan
Assistant Vice Chancellor of IT Infrastructure and Operations
(870) 972-3840
Deanna Warren
Assistant Vice Chancellor/ERP Systems
(870) 972-3033
Scott Wheat
Director of Hardware and Communication Services
(870) 972-3033
A placeholder image of Howl, the A-State mascot
Senior Director of Academic Technology and Data Analytics
(870) 680-8332
View All ITS Staff