Welcome to Arkansas State University!

Access & Accommodation Services (AAS)


AAS does NOT guarantee a staff member will be available for any walk-in appointment(s) due to previously scheduled obligations. If you would like to schedule an appointment, you can do this via Penji.


How to Register

  1. The student needing services must complete the AAS Registration Form. This will need to be completed for every student that has not received services in the past. If a paper form is needed, please come to the office or email us at dservices@astate.edu.

  2. The student is responsible for scheduling an intake meeting with one of our counselors via Penji. The link for this can be found above and will also be included in a confirmation email sent after submitting the registration form. We offer meetings in-person, via phone, or via zoom.

Things to Remember:

  • AAS is not responsible for reaching out to students that submit an application. The student must submit the application and complete an intake meeting before any accommodations will be applied.

  • If you are applying solely for an Emotional Support Animal (ESA), do not fill out the registration form. Please go to our Emotional Support / Assistive Animals page for further instructions.


    Frequently Asked Questions


  • What services can AAS provide?

    AAS can provide an wide array of services, dependent on student needs. Some of our most common accommodations are:

    • Priority registration
    • Note-taking
    • Alternative testing (tests proctored with student-specific accommodations)
    • E-Text (texts in alternate format such as PDF)
    • Computer and technology demonstrations/check-out
    • Physical adaptations campus-wide
    • Guidance and counseling
    • Interpreter services

    If you have questions about services we provide, or do not find information about services you may need, please contact our office or schedule a Q&A session via Penji.

  • I am already registered with AAS. How do I set up my accommodations?

    All students must log into AIM at the beginning of each semester and choose accommodations from your pre-approved list. If changes need to be made to your accommodations, you must schedule a meeting with your AAS Counselor. To ensure accommodations are set and faculty letters are sent in a timely manner, request your accommodations as early as possible in the academic term. When AAS sends the accommodation letter to faculty, you will also receive a copy of the letter in your A-State smail account. 

    General accommodations:

    • Log in to the AIM Portal (You may be redirected to enter your MY.ASTATE credentials before returning to AIM)
    • Click "Step 1: Select Class(es)" and select each class you are requesting accommodations for
    • Click "Step 2: Continue to Customize Your Accommodations"
      • Under "Select Accommodation for..." check each accommodation you want for that particular course
      • Repeat for each class you are requesting accommodations for

    Note-taking services:

    • Log in to the AIM Portal (You may be redirected to enter your MY.ASTATE credentials before returning to AIM)
    • Only click CONFIRM for the courses you will NEED note-taking (i.e. do not request note-taking for labs or online courses)
  • What is A-State's policy on Course Substitution?

    On occasion, student(s) with a learning disability or other disabilities that present significant learning difficulties, may encounter a course(s) which the student is not capable of passing due to his/her disability condition(s). These courses are usually part of the core curriculum in the student's choice of major and are highly protected by accreditation criteria/requirements. When a situation arises where a student has given their "best effort" in a particular subject, but continually struggles to pass or even fails the course because of their disability, some type of action needs to be in place to assist these students. To this end, the office of Access & Accommodation Services offers course substitutions to students who encounter this problem. Please see the course substitution policy and application by clicking here for more information.

  • How do I file a disability related complaint?

    Arkansas State University has adopted an Internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the U.S. Department of Justice regulations while implementing Title II of the Americans with Disabilities Act.

    Title II states, in part, that "no otherwise qualified disabled individual shall, solely due to such disability, be excluded from the participation in, be denied the benefits for, or be subjected to discrimination" in programs or activities sponsored by a public entity. Complaints should be submitted to the Director of Access & Accommodation Services, coordinator of ADA and 504 compliance efforts for A-State students. Grievance forms are available both on the web (please click here to download the PDF) and in the Access & Accommodation Services office.

    Process and Procedure for Filing a Complaint:

    • A complaint should be filed in writing, contain the name and address of the complainant (or campus resident location), and briefly describe the alleged violation of the regulations

    • A complaint should be filed within 35 school days after the complainant becomes aware of the alleged violation. (Processing of allegations of discrimination that occurred before this grievance procedure was in place will be considered on a case-by-case basis)

    • An Investigation, deemed appropriate, shall follow upon the filing of a complaint. The investigation shall be conducted by the ADAAA and 504 coordinator. 
      • This process contemplates informal, but thorough investigations, affording all interested persons and their representatives, if any, an opportunity to submit evidence relevant to a complaint. A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the investigating official (s) and a copy forwarded to the complainant no later than 25 school days after its filing.
      • The ADA coordinator shall maintain the files and records of Arkansas State University relating to the complaints filed.
      • The complainant can request a reconsideration of the case in instances where they are dissatisfied with the resolution. The request for reconsideration should be made within 15 school days to the Access & Accommodation Services Committee.

    Reconsideration Process:

    If complainant requests a reconsideration of the case in instances where they are dissatisfied with the resolution determined by the Access & Accommodation Services Committee, a written request for reconsideration should be submitted to the Vice Chancellor for Diversity and Community Engagement. The decision of the Vice Chancellor will be final.

    The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person's pursuit of other remedies such as filing of an ADA complaint with the responsible federal department or agency. Use of the grievance procedure is not a prerequisite to the pursuit of other remedies. The entire process shall be constituted to protect the substantive rights of interested persons to meet appropriate due process standards and to assure that Arkansas State University complies with the ADA and implementing regulations.


Become a Volunteer Note-Taker today!

AAS recruits volunteer note-takers who are willing to share a copy of their notes with a student with a disability.

To Volunteer:

  • Log in to the AIM Portal (You may be redirected to enter your MY.ASTATE credentials before returning to AIM)
  • Complete and submit the 'Note-taking Volunteer Application'
  • Upload notes to AIM no less than 2x per week

For any questions, please contact our Note-Taking Coordinator, Dominique White.