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FAQs - Frequently Asked Questions
Answers to Frequently Asked Questions About Astate Financial Aid.
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Office Information >>
Award Information >>
Budgets (Cost of Attendance) >>
Disbursements and Refunds >>
Federal Work Study >>
Free Application for Federal Student Aid (FAFSA) >>
General Questions >>
Satisfactory Academic Progress (SAP) >>
Withdrawal/Drop Information >>
- How do I contact the Financial Aid & Scholarships office?
What are the office's hours?
The office is open Monday-Friday from 8 am to 5 pm.
Do I need an appointment to meet with a counselor?
No. Financial aid counselors are available on a first-come, first-serve basis during normal business hours.
What is an award letter?
An award letter is a list of the aid a student has been awarded for both Federal Student Aid and scholarships. An award is based upon eligibility and could possibly change due to additions of scholarships or other types of aid.
When will I receive my financial aid award?
New students begin receiving award letters in mid-March each year. Continuing/returning students begin receiving notification in mid-May after Spring grades have been posted and reviewed.
Are awarded amounts guaranteed funds?
No, the amounts are not guaranteed. Generally, the amounts are available if all eligibility criteria is met. However, changes to FAFSA information or other eligibility information (grade level, Satisfactory Academic Progress Status, loan default, etc.) can affect eligibility.
How do I view my current award information?
Current award information can be viewed by logging into the Financial Aid Checklist through myCampus.
I previously declined an award. Can I still receive the award?
For Federal Student Aid, your eligibility can be re-evaluated to be re-offered assuming all eligibility requirements are still being met. It may not be possible for a scholarship to be re-offered if the deadline has expired. The student should contact the Financial Aid & Scholarships office at 870-972-2310 or email@example.com.
What do I do if I have accepted all of my financial aid, but it does not cover my costs?
If a student does not have enough financial aid to cover their costs, it is recommended for them to speak with a financial aid counselor.
How do I pay for my books?
Students should be prepared to purchase their books at the beginning of the semester. If a student has more accepted aid (minus work study) than their bill for the semester, then the Card Center will allow a student to request funds on their ASU ID card for use in the ASU Bookstore.
How do I request money on my ASU ID card to purchase books in the ASU Bookstore?
The book money process will be available two weeks before classes begin through the 11th day of class. A student can submit a request to place book money on their ID Card if they have more accepted financial aid than their student account balance. This process is available online through the Financial Aid Checklist through myCampus. For summer terms, students should contact the Card Center for assistance.
I just completed my FAFSA. Can I get my books?
Information must be submitted to the financial aid office well in advance of the beginning of the semester in order for an award to be available. The Card Center is not able to place book money on a student’s ASU ID card if they do not have an accepted award amount greater than their student account balance.
It is the first week of class, and I am not able to purchase my books. What should I do?
Students should be prepared to purchase their books at the beginning of the semester. A student must submit all necessary information to the financial aid office for an award well in advance of the beginning of the semester in order for an award to be available to purchase books.
Budgets (Cost of Attendance)
What is a budget (also known as Financial Aid Cost of Attendance)?
A budget is an established maximum amount of aid required for educational expenses. Budget amounts include components such as tuition and fees, room and board, books and supplies, etc.
How does a budget affect my financial aid eligibility?
A budget establishes a maximum amount of aid that a student can receive from all sources (scholarships, grants, loans, etc.)
Can my budget be increased?
Generally, a budget cannot be increased once a student has been given the maximum amount. Limited extenuating circumstances may allow for an adjustment. The student would need to contact the financial aid office to discuss the situation.
Can the budget change from year to year?
Yes. Budget amounts are adjusted annually to reflect updated amounts for cost-of-living, tuition and fees, room and board, etc.
Is the Cost of Attendance what I owe?
No. The Cost of Attendance (or budget) is an estimated amount.
Disbursements and Refunds
Is a “financial aid disbursement” and a “refund” the same thing?
No. A financial aid disbursement is when the Financial Aid & Scholarships office credits aid to a student’s ASU student account through their myCampus account. A refund is when the Student Account Services office issues a refund of excess funds to a student either through direct deposit or a paper check.
When will I receive my money?
The Financial Aid & Scholarships office generally begins to apply funds to ASU student accounts after the 11th class day during a semester (Fall/Spring).
Student Account Services will begin processing excess refunds after the Financial Aid & Scholarships office has applied funds to student accounts. It usually takes at least 2-5 business days to process a refund.
How do I view the amounts of aid applied to my ASU student account?
A Student Account Summary can be viewed by logging into myCampus and following the links Self Service > Student > Student Records > Account Summary by term.
How do I setup direct deposit for my refund?
- Login to myCampus
- Click the Self-Service link
- Student Records
- eRefunds tab
- Setup Account
- Choose your account type (Checking or Savings)
- Enter Routing Number (consists of 9 digits)
- Enter account number and confirm
I never received my refund. What should I do?
Students should contact the Student Account Services office at 870-972-2285, so they can research the issue.
Why did I not receive the refund amount I expected?
All aid is credited to applicable student account charges before a refund is issued. The refund amount may be different than expected due to recent additional charges such as adding an additional course or making a change to a housing/meal plan.
Federal Direct student loans also have origination fees charged by the Federal processor. The amount applied to your student account will be different than the total awarded amount.
Federal Work Study
How is eligibility for Federal Work Study determined?
Federal Work Study is need based as determined by the student Estimated Family Contribution (EFC) and the budget (or Cost of Attendance) for the student. The student must have unmet need to be eligible for work study. Awards are granted on a first-come first-served basis. Students are encouraged to apply early if they would like to receive Federal Work Study.
How do I apply for Federal Work Study?
To be considered for a Federal Work Study award, the student must complete a FAFSA and indicate they are interested in Federal Work Study.
I indicated “yes” to Work Study on my FAFSA. Why is it not on my award?
Schools are allocated a limited amount of funding for the Federal Work Study program each year. If Federal Work Study is not included in an award, then the student is either ineligible or the funds have been exhausted for the year.
How do I find a job if I have been awarded Federal Work Study?
Information regarding Federal Work Study jobs can be found on the Career Services website.
When will I receive my awarded work study money?
Federal Work Study funds are distributed to students through the payroll process as students work and earn wages throughout the semester.
Can I use my work study from another semester?
No. Federal Work Study awards must be used during the term for which they are awarded.
Free Application for Federal Student Aid (FAFSA)
What is the FAFSA?
FAFSA is the Free Application for Federal Student Aid maintained by the U.S. Department of Education to determine a student’s eligibility for Federal Student Aid programs.
What is the Federal School Code for Arkansas State University - Jonesboro?
The ASUJ Federal School Code is 001090.
I am receiving scholarships. Do I have to complete a FAFSA?
While a FAFSA is not required, students should complete a FAFSA to determine if they are eligible for grant money. A FAFSA is required for a Federal Direct student loan. Also, some scholarships such as the programs administered by the Arkansas Department of Higher Education (i.e. Arkansas Lottery Scholarship) require a FAFSA be completed.
Do I need to complete a FAFSA each year?
Yes. Students must complete a FAFSA for each academic year in order to receive Federal Student Aid for that year.
When do I need to complete the financial aid process?
Students should begin the financial aid process as soon as possible each year. The FAFSA is available beginning January 1 each year for the upcoming Fall semester.
The financial aid office recommends that students complete their FAFSA by July 15. Students entering in the spring semester are recommended to complete it by December 15.
Is there a deadline for completing the FAFSA?
For each academic year, the FAFSA must be completed by June 30 of that academic year end. For example, for the 2013-14 school year, the deadline to complete a FAFSA is June 30, 2014. However, completing a FAFSA does not guarantee eligibility if the semester has already ended. It is best to submit the FAFSA before the semester (Fall, Spring, or Summer) ends. Eligibility may be limited if the FAFSA is not completed during the requesting semester.
- How do I apply for Federal Student Aid (grants, loans, etc.)?
What is a PIN?
A PIN serves as the electronic signature and provides access to the student’s personal records with the U.S. Department of Education.
-Keep your PIN in a safe place.
-Do not share the PIN with anyone.
-Students and parents of dependent students will need a PIN to sign the FAFSA electronically.
What is involved in completing the FAFSA?
Using the ASU School Code 001090, the student will login at www.fafsa.gov to complete the FAFSA by providing some basic demographic and financial information. If possible, students and parents should use the IRS Data Retrieval Tool to automatically transfer tax information to the FAFSA. Once the FAFSA is complete, the information will be sent to ASU automatically for processing.
Do I have to use my parent’s income information?
Dependent students must use their parent’s information to complete the FAFSA. A student is not considered independent just because they do not live with their parents. The dependent and independent categories are defined by the U.S. Department of Education.
My parents do not support me. Do I have to use their information on the FAFSA?
Yes. If you are a dependent student, your parents’ information must be included on the FAFSA.
Whose information do I use if my parents are divorced?
Students whose parents are divorced should use the parent who provides more than 50 percent of financial support for the student.
Can anyone other than my parents fill out the FAFSA with me?
Only parents or adopted parents may complete the FAFSA with the student. Grandparents, foster parents, and legal guardians are not considered parents for FAFSA purposes.
How do I know if I am considered independent for the FAFSA?
The dependent and independent categories are defined by the U.S. Department of Education.
What is a SAR?
SAR stands for Student Aid Report. A SAR is a summary of the information provided from the FAFSA. A SAR is automatically sent to the student after completing a FAFSA. It contains important information regarding eligibility for Federal Student Aid. It is not necessary for the student to send the SAR to the school.
How long does it take for ASU to process the FAFSA information?
Once ASU receives the FAFSA information, it generally takes 2-3 weeks. Awards for FAFSAs for an upcoming year will be processed after the previous academic year is complete (Fall/Spring).
My financial situation has changed since I completed my FAFSA. What can I do?
Financial information originally submitted on the FAFSA cannot be updated. Unique circumstances such as job loss, significant change in income, or major medical expenses may be reviewed on a case-by-case basis for possible adjustments. Contact the financial aid office, 870-972-2310, to discuss the situation with a financial aid counselor.
May I include an extended family member such as a niece or nephew in my household?
Yes, if supporting documentation can be provided. Example: students may include nieces or nephews provided their parents (dependent students) or themselves (independent students) support the child more than 50 percent of the time. If students include a grandparent or sibling over the age of 24, the family member’s income (W2s, Social Security benefits, etc.) will need to be added to the FAFSA.
May I include friends (or fiancé) in my household?
Yes, if supporting documentation can be provided. Students who include friends as part of the household must include the friend’s income (W2s, Social Security benefits, etc.) to the FAFSA.
How do I complete the FAFSA if both of my parents filed taxes as Head of Household?
Per IRS Publication 17, if the student's parents were married on the last day of the tax year, they are considered married. They will need to amend their taxes to "Married Filing Joint" or "Married Filing Separate".
I did not file taxes for the previous year. How do I complete the FAFSA?
Applicants should include all of the earned wages from the previous year’s W2s.
The IRS Data Retrieval Tool did not work on my FAFSA. What should I do?
Tax return transcripts are available from the IRS at: http://www.irs.gov/Individuals/Order-a-Transcript or 1-800-908-9946. Make sure you request a tax return transcript. Do not request a tax account transcript.
I am unable to obtain an IRS Tax Return Transcript. What should I do?
Students unable to obtain a tax return transcript must submit both:
1. A signed copy of their 1040,
2. A Printed documentation, signed by the student, from the IRS verifying that they were unable to obtain a tax return transcript.
My parents refuse to provide any information for the FAFSA. What should I do?
Students unable to obtain their parents’ information should visit their financial aid counselor.
How do I login to the myCampus portal?
First-time users will need to activate their account by following the "First-Time Users" link on the myCampus login page.
- Why am I unable to login to myCampus?
Can I receive Federal Student Aid from two schools at the same time.
No. A student enrolled in more than one institution at the same time can only receive aid from one school, not both.
Why do I have a hard time getting through when I call?
The Financial Aid & Scholarships office handles numerous calls during peak times. Dedicated call staff constantly answer calls.
Students can stop by the office for personal assistance. Students may also email the office at firstname.lastname@example.org. Emails should include the student ASU ID number. Students should also check their myCampus account for messages from the office.
What is an EFC (Estimated Family Contribution)?
An EFC is the amount of estimated family contribution calculated by the Federal Processor based on the financial and household income information provided on the FAFSA. The EFC is used to determine eligibility for Federal student aid.
What is my eligibility for Federal Direct student loans?
Federal loan eligibility is determined by a number of factors such as FAFSA income information, budget (or Cost of Attendance), grade level, and previous borrowing history.
What is the difference between a subsidized and unsubsidized Federal Direct loan?
Unsubsidized loans are available to eligible undergraduate and graduate students. Federal Direct subsidized loans are available only to eligible undergraduate students. The main differences between the two loans are 1) subsidized loan eligibility is based on financial need, whereas an unsubsidized loan is not, 2) the government pays the interest for the student on subsidized loans while the student is enrolled in school at least half-time.
How much loan money can I borrow?
Federal Direct loans have an annual as well as a lifetime limit. For more information on loan limits, please visit the Federal Student Aid website.
How many hours are required for loan eligibility?
Undergraduate students must be enrolled in at least 6 hours of undergraduate level courses required for their degree program. Graduate students must be enrolled in at least 4.5 hours of graduate level courses required for their degree program.
What is the interest rate on a Federal Student Loan?
Visit the U.S. Department of Education site at http://studentaid.ed.gov/types/loans/interest-rates for the most up to date interest rate information.
How much should I borrow?
Students should borrow as little as absolutely necessary. Loans must be repaid and will have interest that will be added to the loan over time. Only borrow the amount needed to pay for education costs.
Can I receive my loans in a lump sum?
No. Federal regulations require schools to provide at least two equal disbursements of a loan. For example, a loan must be disbursed in two equal disbursements, one part in each of the Fall and Spring semesters.
How do I apply for a Federal Direct student loan?
For Federal student loan eligibility, students must complete a FAFSA. Loan eligibility will be awarded to the student automatically once all FAFSA requirements have been satisfied.
Students must complete an entrance counseling session and a Master Promissory Note (MPN) to receive a loan.
How do I know when I must repay my Federal Direct loan?
Students will receive notifications from their lender regarding their grace period as well as when the repayment process will begin. Students are allowed a 6-month grace period (from the date the student drops below half-time or graduates).
Can I see a history of the Federal loans that I have borrowed?
Yes. It is recommended that students log-in to the National Student Loan Data System at www.nslds.ed.gov to access information about the lenders for all of their federal loans. Once the student has this information, they may create a username and password for each lender to monitor their accounts and update their information, if necessary.
Can I use loans to pay for summer courses?
Generally, all loan eligibility is awarded during the Fall and Spring semesters of the academic year. To use loan money for the summer, the student will need to reserve loan money from Fall or Spring to pay for summer. If loan money is not needed during the Fall or Spring term, the student can decline all or part of the loan.
Do I need to complete another Master Promissory Note (MPN) for a new loan?
Generally, a MPN is good for 10 years. If a MPN is signed but not used for a year, then it becomes invalid.
Do I need to complete entrance counseling again for a new loan?
If a student previously completed entrance counseling for ASU, then it does not need to be completed again. However, transfer students will need to complete a new entrance counseling session for ASU.
Satisfactory Academic Progress (SAP)
What is Satisfactory Academic Progress (SAP)?
SAP is the policy established by ASU to monitor and enforce academic progress standards to ensure a student is satisfactorily progressing to complete their degree program.
What happens if I fail to meet the requirements of SAP?
Federal Student Aid eligibility must be immediately suspended for failure to meet the SAP requirements. All Federal Student Aid must be suspended including grants and loans.
Can I receive Federal Direct student loans if I am suspended?
No. All Federal Student Aid eligibility is suspended when a student fails to meet the SAP requirements.
What does Cumulative GPA Mean?
Cumulative GPA is used for all Institutional Scholarship and Arkansas Department of Higher Education (ADHE) reviews and reporting. The Cumulative GPA is a calculation of all college work (excluding remedial courses, but including courses taken while in high school and transfer work). If you can see the course and grade on your official transcript, it will be calculated into your GPA (excluding any replacement grades, some repeated coursework or non-accepted transfer hours). It is also known as your Overall GPA.
How can I restore my eligibility?
Students may appeal to have their eligibility restored if there were extenuating circumstances that affected their academic progress. In order to appeal, the student must file an appeal with the Financial Aid & Scholarships office.
How long does it take to receive a decision regarding an appeal?
Students who have submitted a complete appeal are usually notified of their appeal decision within two business days of the appeal meeting.
How am I notified about an appeal decision?
Students will be notified of their financial aid appeal decision via ASU email. Decisions will not be given out over the phone. Students who do not have an ASU email account will receive a letter through the mail.
What is the difference between Financial Aid Suspension and Academic Suspension?
Students on Financial Aid Suspension are suspended from receiving Federal Financial Aid. It does not prevent a student from registering for classes.
Students on Academic Suspension are suspended from the university, and are not eligible to register for classes.
Do unsuccessful courses affect my financial aid even if I paid for them on my own?
Yes. All hours attempted and completed affect aid eligibility even if you paid for them on your own.
What ASU (institutional) scholarships are available to graduating high school students?
For a list of institutional scholarships, visit our scholarships web page >>
What scholarships are available for transfer students?
Arkansas residents transferring from an Arkansas two-year institution may be eligible to receive a Transfer Scholarship. Please visit www.astate.edu/scholarships for criteria and application information.
ASU offers a wide range of privately funded scholarships, and all students are encouraged to apply for them each year. The application is available in December, and the application deadline for the upcoming award year is February 1. The application can be found at www.astate.edu/scholarships.
How do I find additional scholarships?
The scholarships website at www.astate.edu/scholarships provides several resources along with website addresses for outside source scholarships. We encourage students to visit the websites provided and apply for these additional scholarships.
Can I lose my scholarship?
Yes. Each scholarship has requirements that the student must meet. Requirements are provided to the student before receiving the scholarship. It is the student’s responsibility to read and meet the requirements of their scholarship.
I need to drop a class. Will this affect my scholarship?
Dropping a class could possibly affect scholarship eligibility. Most scholarships have requirements for a student to complete a specified number of hours.
If unsure about the hours required, the student should contact the Financial Aid & Scholarships office for clarification.
Will my financial aid change if I receive an additional scholarship or grant?
If an additional scholarship or grant is received after a student is awarded Federal Student Aid, then the original award may be revised to reduce or remove your loans.
What is verification?
Verification is a process mandated by Federal regulations to confirm the information provided on the FAFSA – Free Application for Federal Student Aid. Selection for verification is random but may be based on FAFSA data that was incomplete, estimated, or inconsistent.
The U.S. Department of Education selects students for the verification process. ASU will select others if there is conflicting information.
How do I know I've been selected?
Students should ALWAYS log into their myCampus account to check the status of their financial aid. Students selected for verification will have a checklist of requested items. A Student Aid Report (SAR) will also be sent from the U.S. Department of Education notifying students that they have been selected for verification.
Can I provide a copy of my actual tax return instead of an IRS Tax Return Transcript?
No. Federal guidelines prohibit the financial aid office from receiving 1040s. However, there are limited special instances where they are acceptable.
Students unable to obtain a tax return transcript must submit both:
1. A signed copy of their 1040,
2. A Printed documentation, signed by the student, from the IRS verifying that they were unable to obtain a tax return transcript.
Do I need to collect all documents before I turn them in?
No. Students may turn in documents as they collect them. Make sure the student’s ID number is included on all pages of the submitted documents. Please be reminded, documents will NOT be reviewed until they are signed, and ALL requirements are satisfied.Submit documents:
Office of Financial Aid & Scholarships
P.O. Box 1620
State University, AR 72467
Fax: (870) 972-2794
Do I need to keep a copy of my paperwork?
Yes. Students should keep a copy of paperwork submitted to our office such as tax forms, W2s, court documents, etc.
What do I do if I am selected for verification?
Students selected for verification must provide required supporting documentation and a completed Astate verification form.
These documents are compared to the information on the student’s FAFSA, and if necessary, corrections are made to the FAFSA by the institution.
Students can view requested documents by logging into their Financial Aid Checklist through myCampus.
What documents do I submit?
Students should check their Financial Aid Checklist through myCampus to determine what documentation is needed.
How do I submit documents?
Documents can be hand-delivered to the Financial Aid & Scholarships office located on the 2nd floor of the Carl R. Reng Student Union.
Documents can also be mailed to:
Arkansas State University
Financial Aid & Scholarships
P.O. Box 1620
State University, AR 72467
Can I email my documents?
Due to security concerns, it is not recommended for students to email sensitive information to the Financial Aid & Scholarships office.
Can I call to see if my documents were received?
The Office of Financial Aid & Scholarships receives more than 500 pieces of mail a day during peak times. Unfortunately, there is not time to stop processing students’ financial aid to check to see if paperwork has been received.
Checklist requirements are satisfied when items have been processed. Students are encouraged to log into their myCampus to check if paperwork has been received.
If it has been more than five business days, and there is no change to the student’s myCampus checklist, students should resubmit the requested item.
Am I required to complete verification?
If a students is selected for verification, they MUST complete the process or forfeit eligibility for Federal Student Aid and other need-based aid.
Is there a deadline to submit documents?
While there is not a set timeframe, all requested information should be submitted by July 15 (Fall semester) or December 15 (Spring Semester) in order for processing to be completed before class begins.
All documents submitted after these dates will be processed as quickly as possible.
All information should be submitted by the end of the semester in order to be processed for that semester.
I have turned in all required documents. Why are there new requests for documentation?
Many times during the verification process follow-up questions arise and need to be answered. Students are encouraged to check their myCampus periodically for notification.
I filed an extension. Do I have to wait until I file my taxes to finish verification?
No. If students or parents filed an extension, submit the Form 4868 along with W2s from the previous year. If the student, spouse or parent owns a business or farm, submit a signed statement of wages from the previous year.
I have to amend my taxes. How do I complete verification?
Submit the completed and signed 1040x along with the original 1040, tax transcript or any IRS transcript that includes all of the income and tax information required to be verified.
I am unable to locate my W2s from last year. What can I do?
Students may contact their employer for a reprint of the W2 or contact the IRS and request a wage statement at: http://www.irs.gov/Businesses/Online-Ordering-for-Information-Returns-and-Employer-Returns.
What is an Itemized Worksheet?
A student or parent (if applicable) with unusually low income may be required to complete an Itemized Worksheet to explain how they supported themselves during the past year.
The Itemized Worksheet will document the student's income and expenses.
If the student was provided with assistance from a family member (such as rent), then the student will need to estimate the dollar amount of support represented by the assistance. For example, for rent, provide the student’s portion (rent/house payment divided by number living in the household).
Corrections to the FAFSA
It is recommended for the student to not change their FAFSA to correct issues with verification. It is quicker and easier for the financial office to handle updates to the student’s FAFSA.
If changes are made to the FAFSA to correct issues with verification, students must contact the financial aid office to notify us of the change so we may continue processing the aid. That is the only way we will know the issue has been resolved.
Once verification is complete, when should I expect my awards to show?
When verification is complete student awards could show up as early as the next day. However, if a correction was made to the FAFSA students should expect awards to show in 2-5 business days. During peak times this may take a few days longer to complete.
I have turned in all of my information for verification. Why have I not received my award.
Students should check their myCampus account and make sure all requirements have been satisfied. There could be additional information requested or questions. If it has been at least ten days since all requirements were satisfied, students should contact the financial aid office at (870) 972-2310 or email@example.com.
Make sure all documents are signed by the student and by the parent(s), if applicable.
Students should check their myCampus account regularly. All communication from the financial aid office is posted there.
Use the IRS Data Retrieval Tool on the FAFSA. This simplifies and expedites the process. Using the tool means students will not be required to submit a Federal tax return transcript.
Make sure the number in the household and in college, on the verification form, matches the information on the FAFSA. If there has been a change, students may make a note on the verification form. Discrepancies will require follow up questions and may lengthen the verification process.
Students required to complete an itemized worksheet must complete all items. If a family member or friend pays the student’s rent, it is fine. Financial aid needs to know what the cost would be for the student’s portion (rent/house payment divided by number living in the household) of the rent.
What is a withdrawal?
A withdrawal is when a student ceases attendance from all enrolled courses during a semester after beginning attendance.
What is a course drop?
A drop is when a student ceases attendance from a course while continuing attendance in other courses during a semester.
Will a withdrawal affect my eligibility?
Yes. A student who withdraws from the university will be placed on Financial Aid Suspension. An appeal can be completed if the student's withdrawal was based upon an extenuating circumstance that affected their ability to attend.
Will I owe money if I withdraw?
It is possible that a student would be required to return a portion of their Federal Student Aid if they withdraw.
For more information, please visit our website >>
Will a course drop affect my eligibility?
Dropping a course may prevent a student from earning the required number of hours required for a scholarship. For Federal Student Aid, dropping a course may affect the measurements established for the Financial Aid Satisfactory Academic Progress Policy which could result in loss of eligibility for grants and loans.