Welcome to Arkansas State University!

Contact Pack Support

Thank you for reaching out to Pack Support. 

We see you, we hear you and we're here to help.

If this is an emergency, please call the University Police Department at 870-972-2093.

This email is attended from 8am-5pm, Monday-Friday.

Pack Support assists with general questions as well as to help address complaints.  Please see the options below to make your selection.

Once this form is submitted, an automatic email is generated to a faculty or staff representative of Arkansas State University who can best address your complaint or concern given the information you have provided.  They will follow up with you for resolution.

If you have any questions, or if new information or concerns arise, please reach out to packsupport@astate.edu.


  • General Inquiry

    If you have a question or concern of a general nature or this is the first time you're reaching out regarding a matter, complete the Pack Support General Inquiry Form at the link below.  

    The nature of these concerns could be general questions, academic concerns, or behavioral\safety concerns.  

    Please remember to direct emergency matters to the University Police Department.

    Pack Support General Inquiry Form

  • Complaint for Unresolved Academic Issues

    If you have an academic issue which you have already attempted to resolve through a university process or staff member, and it remains unresolved or is an ongoing issue, please use this form to report your concern.  

    This form should be used for all previously reported and unresolved matters related to: General Academic Policies, Course or Faculty Issues, Registration Issues, Advising Issues, Graduation Issues, or Other (similarly related item of concern).

    Pack Support Unresolved Academic Issue Form 

  • Do You Have an Unresolved Issue in a Non-Academic Support Area?

    Coming soon...