Welcome to Arkansas State University!

Campus Wi-Fi

WIRELESS INFORMATION

The wireless network at ASU is designed as a “secondary” network that compliments the wired network infrastructure. It’s designed as a mobility enabler, not as a replacement for the wired network. Wireless doesn’t have as much bandwidth, security, or stability as the wired network, so it is highly recommended to use the wired network if possible. However, if you need to connect to ASU’s network where there isn’t a network port available or if you need to be mobile, ASU’s wireless is there for you.

AstateSecure

AstateSecure is the recommended connection to Arkansas State University’s wireless network. Any device that can use WPA2-Enterprise connectivity methods can utilize this network. This includes Androids, PCs, Macs, and iDevices. It is a secure and convenient way to connect to ASU’s wireless network. To connect, usually all you have to do is just point your device to AstateSecure, accept the certificate, and connect using your username and password. If you are having problems connecting to AstateSecure, please check the links below.

AstateGuest

AstateGuest is a password protected wireless network that is heavily restricted due to security issues. You should be able to do basic internet activities, but access to ASU’s internal networks will be severely limited. This connection is designed specifically for sponsored guests of the university. Faculty, staff, and students should NOT use this if their device is WPA2-Enterprise capable. This password may be requested through the ITS HelpDesk at 870-972-3933 or by contacting the Wireless Administrator at wireless@astate.edu. If you have a sponsored guest that needs elevated wireless privileges beyond what AstateGuest allows, please contact the Wireless Administrator at wireless@astate.edu.

802.11a, ac, g, and n

In all locations that have wireless, we currently support 802.11a, 802.11g, 2.4GHz 802.11n, and 5GHz 802.11n. In several areas, we also support the new 802.11ac standard (wave one). If you have an 802.11 5GHz (a, n, or ac) wireless client, we recommend that you use that if possible.

There are far fewer users on the 5GHz wireless channels so you should get much better performance than 2.4GHz. We currently do not support the older 802.11b wireless standard.

Remember to NEVER connect to a wireless network that is not one of the two above SSID’s. These wireless networks are of unknown origin and could contain serious privacy and security risks to users. Also, please remember that it is against ASU networking policies to install personal wireless access points anywhere on campus. These unauthorized access points can interfere with ASU’s wireless network and cause security issues as well.

We have gotten several reports of people having disconnection and instability issues. Many of these problems have been fixed by simply updating the drivers for the problematic wireless clients. If you are having these problems, please consult the webpage of your wireless client’s manufacturer for driver downloads.

For Assistance

If you have any questions, concerns, or comments about ASU’s wireless network, please contact the ASU HelpDesk at 870-972-3933, or you can go to the IT Store, or you can email wireless@astate.edu