Welcome to Arkansas State University!

Information and Technology Services

ITS building

INB Fix after the Upgrade:

Several people have experienced an issue with opening Banner INB after the weekend updates:  Below is a link to a document that might help to open this tool.


<<INB FIX
<<Java 8 for Windows
<<Java 8 for Macs


***News***

Current Activities

View the new HELPDESK website

EasyVista Portal for HelpDesk Workorders --- https://astate.easyvista.com

We are now using a portal for you to track and easily enter in all your Incident and Service request for IT. EasyVista is a platform that allows you to see where your issue is on the path to being resolved. We hope that you will find this as Easy as we have. (no pun intended)

Consult the User Manual to guide you through the process or contact the IT Help Desk at 870-972-3933 for assistance. Please keep in mind that this is a new process for everyone, your patience is greatly appreciated.

Previous Maintenance or Outages

The Banner System (Admin Pages (INB) and SSB) will be unavailable from 5pm until 10 pm, Wednesday, August 14, 2019 to complete critical required maintenance.  System availability will be restored as soon as possible after completion of the maintenance.  We apologize for the inconvenience. 

The weekend following the 3rd Friday of each month is the regularly scheduled “Maintenance Window” for enterprise IT systems.  Occasionally the dates are adjusted to accommodate other University business processes but in general these are the weekends you can expect downtime on major systems.


IT Store

IT Store Logo


Shop the IT Store here >>
Quick Links
More Quicklinks

VPN 

Cisco VPN AnyConnect  (Instructions for Windows)

Cisco VPN AnyConnect (Instructions for Mac)

If you are having problems downloading the Cisco VPN AnyConnect client, please Visit our Software Downloads page.

Faculty List Serv


Information on how to subscribe to FacultyL

Proofpoint

Proofpoint SPAM Management User Guide

Sending Secure Email with Proofpoint


Internet Utilization

Have you ever wondered when the campus Internet traffic peaks?


View the real-time chart >>
Blackboard Learn Support Update

Browser Support
Browser Checker
Accessibility Information 
Technologies not supported


Information and Technology Services
Ways to Get Help

Helpdesk
24 hours/7 days per week
870-972-3933

A-State Online
866-881-3168


Ask via email >>
Submit a workorder >>
Visit the Knowledge Base >>
Visit our website>>

Faculty, Staff and Students
For non-hardware repair walk-in help, please go to the ITStore.
The ITStore is located on the first floor of the Wilson building facing the library.

For hardware repair, please submit a work order.

Submit a workorder >>
Contact ITS

Phone: 870-972-3033

Postal Address:
P.O. Box 1140
State University, AR  72467

Shipping Address:
2713C Pawnee Road
Jonesboro, AR  72401

Dell Purchases

Dell Institutional Purchases:

     For institutional / computer

     purchases from dell,

     contact IT_Hardware@astate.edu.

Dell Personal Purchases:

     For personal purchases of

     Dell equipment using our

     State contract, visit Dell.

     <<Access Dell's page>>


Software Projects