Welcome to Arkansas State University!

Information and Technology Services

ITS building

INB Fix after the Upgrade:

Several people have experienced an issue with opening Banner INB after the weekend updates:  Below is a link to a document that might help to open this tool.


<<INB FIX
<<Java 8 for Windows
<<Java 8 for Macs

Scheduled Maintenance Outages

Scheduled Maintenance

Banner Outage - July 16th
Start time:  5:00 pm 
End time:   Undetermined

Previous Maintenance

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DUE TO END OF YEAR PROCESSING, ONLINE PAYMENTS WILL BE UNAVAILABLE FROM 12:00 PM TUESDAY, JUNE 30TH THROUGH 8:00 AM WEDNESDAY, JULY 1ST. THANK YOU FOR YOUR PATIENCE DURING THIS TIME.

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Friday evening, April 24th at 5 pm, ITS will begin the process of moving the Banner system to the cloud.  Due to this migration, all Banner services including Self Service will be unavailable until Monday morning April 27th.  Thank you for your patience and understanding during this time.

Thank you for your patience during this time.

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The weekend following the 3rd Friday of each month is the regularly scheduled “Maintenance Window” for enterprise IT systems.  Occasionally the dates are adjusted to accommodate other University business processes but in general these are the weekends you can expect downtime on major systems.


***News***

Current Activities

View the new HELPDESK website

EasyVista Portal for HelpDesk Workorders --- https://astate.easyvista.com

We are now using a portal for you to track and easily enter in all your Incident and Service request for IT. EasyVista is a platform that allows you to see where your issue is on the path to being resolved. We hope that you will find this as Easy as we have. (no pun intended)

Consult the User Manual to guide you through the process or contact the IT Help Desk at 870-972-3933 for assistance. Please keep in mind that this is a new process for everyone, your patience is greatly appreciated.