Welcome to Arkansas State University!

Information and Technology Services

ITS building

INB Fix after the Upgrade:

Several people have experienced an issue with opening Banner INB after the weekend updates:

Below is a link to a document that might help to open this tool.

<<INB FIX>>

redcurtainits

Previous Maintenance or Outages

Email Maintenance

 

Information Technology Services will be performing maintenance on Exchange the Faculty/Staff email system.  The maintenance will begin on Friday September 30 at 5:00 PM and is scheduled to be completed by 12:00 AM(midnight).  During this time users should expect disruption in accessing the email system.  The maintenance is not expected to disrupt mail flow.  All mail received during this time will still be delivered and will be available after the maintenance is completed.  This maintenance will only impact Faculty\Staff email access.

 

Student email will not be impacted during this maintenance.  Students will have full access to their email and all other systems during this maintenance.

The weekend following the 3rd Friday of each month is the regularly scheduled “Maintenance Window” for enterprise IT systems.  Occasionally the dates are adjusted to accommodate other University business processes but in general these are the weekends you can expect downtime on major systems.


IT Store

IT Store Logo


Shop the IT Store here >>
Quick Links
More Quicklinks

VPN 

Cisco VPN AnyConnect  (Instructions for Windows)

Cisco VPN AnyConnect (Instructions for Mac)

If you are having problems downloading the Cisco VPN AnyConnect client, please Visit our Software Downloads page.

Faculty List Serv


Information on how to subscribe to FacultyL


Internet Utilization

Have you ever wondered when the campus Internet traffic peaks?


View the real-time chart >>
Blackboard Learn Support Update

Browsers supported by Blackboard Learn (SP 11)   Mac's (Apple) or PC's  (Windows)

JAWS and Java Support

Technologies not supported by Blackboard Learn  (SP 11)


Information and Technology Services
Ways to Get Help

Helpdesk
24 hours/7 days per week
870-972-3933

A-State Online
866-881-3168

Ask via email >> Submit a workorder >> Visit the Knowledge Base >>

Faculty, Staff and Students
For non-hardware repair walk-in help, please go to the ITStore.
The ITStore is located on the first floor of the Wilson building facing the library.

For hardware repair, please submit a work order.

Submit a workorder >>
Contact ITS

Phone: 870-972-3033

Postal Address:
P.O. Box 1140
State University, AR  72467

Shipping Address:
2713C Pawnee Road
Jonesboro, AR  72401

Dell Purchases

Dell Institutional Purchases:

     For institutional / computer

     purchases from dell,

     contact IT_Hardware@astate.edu.

Dell Personal Purchases:

     For personal purchases of

     Dell equipment using our

     State contract, visit Dell.

     <<Access Dell's page>>


Software Projects