Welcome to Arkansas State University!


When you need to send sensitive information or the file is too big to send through e-mail there is a way! ShareSpace offers a temporary online storage, allowing you to send links instead sensitive data or hefty files. Upload your file, then tell your party the Download Ticket code and point them to https://webapps.astate.edu/sharespace. Once there, users can enter the Ticket code and download your corresponding file. No one will have access to a file in your ShareSpace without knowing the Download Ticket code.

To help streamline the notification process, ShareSpace can send an automated Download Invitation. Simply click the "e-Mail" button next to the file you want to send, and you will be asked for an e-mail address to send the invitation to. ShareSpace will take care of the rest.

In addition to letting others download your files, you can let guests upload to your ShareSpace. This is useful if the party trying to send you a file isn't a member of ASU. Use the Upload Invitation feature below to automatically e-mail a guest an Upload Ticket, good for one upload to your ShareSpace

E-Mail Dos and Don'ts

  • DO scan attachments with anti-virus software every time before viewing.
  • DON'T open attachments that you are not expecting, regardless of who they come from.
  • DO verify that the apparent sender actually sent the original e-mail if you doubt the validity of a message. Call the sender or send an e-mail by creating a NEW message. Do NOT reply to the original message.
  • DON'T reply to suspicious messages or forward them to friends.

Spammers like to steal passwords for services like online banking, e-mail accounts, and social media accounts so they can send more spam messages. Legitimate e-mails will NEVER ask for your username or password and very rarely contain attachments. When in doubt about changes to your online services, open a new browser window and log into your account to check for yourself.

  • DO be particularly cautious when you receive e-mail about services and Web sites that you use.
  • DON'T click on links or copy Web addresses from within messages, and use the HOVER TECHNIQUE.

Staying informed and knowing how to identify harmful messages is the easiest way to protect yourself and keep your computer virus-free.

"HelpDesk" E-Mails

Occasionally, the ASU itshelpdesk receives reports from users who receive e-mail messages claiming to be from "itshelpdesk", or a similar source. These e-mails make a variety of claims attempting to trick the user into replying to the message or opening infected attachments included in the message. The exact wording varies, but the text usually claims that your account has been deactivated or that you recently changed your settings, password, or contact e-mail and need to verify them. These messages were NOT sent by Arkansas State University itshelpdesk, and are no different from the dozens of spam messages that most people receive every day. Remember: If you are ever suspicious of an e-mail delete the e-mail, or you can contact itshelpdesk at 870.972.3933 or forward the e-mail to itshelpdesk@astate.edu.


Regardless of who a message claims to be from, it is always necessary to use common sense and caution when checking your e-mail. It is also essential to maintain current anti-virus protection and do regular operating system updates. Spammers have become increasingly more sophisticated and use many tricks to fool people and defeat mail filters. Harmful messages may include text taken from legitimate e-mails regarding procedures, contact information or virus scanning, so the messages appear genuine. Spam messages often include deceptive links that redirect you to malicious Web sites and may "spoof" or fake the "from" address of the e-mail so it appears to come from your friends, work, or school. YOU are your best defense against viruses and it is your responsibility to be well-informed and cautious.

Delivery Error and Virus Notification Messages

If you have received a delivery error or virus notification for a message you did not send, the message was probably created as the result of a virus on someone else's computer. Some viruses "spoof" (change) the "From" address on e-mails so that they appear to come from someone else. What often happens is that someone's computer has a virus and they happened to have your e-mail address (or the address of a listserv you belong to) on the computer. It is extremely difficult to trace messages of this nature to identify the sender. Unless you receive a delivery error message for a message you personally sent, it can be ignored. If you have any reason to believe your computer has a virus, then we suggest updating your virus software and scanning the computer otherwise, you can simply just delete these messages.

Questionable Attachments and Links

  • NEVER open an attachment unless you know what it is and who sent it. If you have any doubts, contact the sender by telephone or separate e-mail to ask if they sent it. It would be better to delete a legitimate message and have to have it sent again, than to open a malicious attachment and suffer the consequences of having your computer infected with a virus.
  • Likewise, NEVER click on images or links to Web sites if you are suspicious of them for any reason. This includes links in e-mail messages and links on Web pages. Some links that may look harmless are designed to redirect you to a site with undesirable content or to a site that will transmit a virus to your computer (or both). Using a bit of caution while reading e-mail and browsing the Internet can be quite helpful in avoiding virus problems.

Security Tip of the Day!


Phishing is when an attacker attempts to fool you into clicking on a malicious link or opening an attachment in an email. Be suspicious of any email or online message that creates a sense of urgency, has bad spelling or addresses you with a generic greeting such as "Dear Customer."

CLICK HERE to see more SANS Security Awareness Tips!