You become a victim of a phishing email!
If you suspect you may have possibly exposed personal information as a result of a phishing email you should:
- Reset your Astate password immediately, and any other account passwords that may be compromised.
- Contact any institutions or organizations that could be impacted from the exposure to related sensitive information.
- If you received an email through your Astate email account please contact ITS helpdesk at 870.972.3933 or email@example.com.
- If the information provided can be used to access other institutions, contact them as well. For example, if your credit card number was exposed, contact your credit card company. If any piece of information was exposed that could be used to open financial accounts (e.g., your Social Security Number, date of birth, place of birth, mother's maiden name, bank account numbers, credit card numbers), contact your credit card company or three major credit bureaus and sign up for their credit monitoring service, a fee-based service that will automatically notify you whenever your credit record is accessed. Here are the websites for the three major credit bureaus: www.experian.com; www.equifax.com; or www.transunion.com.
- You can also download a free copy of your credit report at www.annualcreditreport.com to verify that your identity has not been stolen.
You suspect your device may be compromised
If you think you may have been compromised, or notice any suspicious activity occuring, you should take action as soon as possible to prevent any exposure to data or other university systems, and take the following steps:
- If your department has a designated IT Support person, contact him or her to check your device.
- If you do not have a designated IT Support person, or do not know who that person is, please contact ITS helpdesk at 870.972.3933 so the appropriate individuals can be contacted.
Some common signs that your device has been compromised
- A sudden reduction in the computers' performance.
- Unusual behavior, such as windows popping up or closing down.
- Applications terminating or restarting.
- Sporadic failed logins, even with a verified correctly entered password.
Your computer may have been infected with a computer virus or malicious software, and this can cause sensitive information such as account information, passwords, altered data, or service disruption to occur. Some issues may simply be software or hardware issues, but it is always better to be safe then sorry.
You need to send files securely
When you need to send sensitive information or the file is too big to send through email there is a way! ShareSpace offers a temporary online storage, allowing you to send links instead sensitive data or hefty files. Upload your file, then tell your party the Download Ticket code and point them to https://webapps.astate.edu/sharespace. Once there, users can enter the Ticket code and download your corresponding file. No one will have access to a file in your ShareSpace without knowing the Download Ticket code.
To help streamline the notification process, ShareSpace can send an automated Download Invitation. Simply click the "e-Mail" button next to the file you want to send, and you will be asked for an e-mail address to send the invitation to. ShareSpace will take care of the rest.
In addition to letting others download your files, you can let guests upload to your ShareSpace. This is useful if the party trying to send you a file isn't a member of ASU. Use the Upload Invitation feature below to automatically email a guest an Upload Ticket, good for one upload to your ShareSpace.
You Need to scan for PII
Use Identity Finder...
Arkansas State ITS department provides Identity Finder, which is a security software that allows faculty and staff to run comprehensive searches on university computers to locate personally identifiable information (PII) and safely remove it when it's no longer being used, or secure it when it needs to be retained.
For more information on Identity Finder