Welcome to Arkansas State University!

Information and Technology Services

ITS building

INB Fix after the Upgrade:

Several people have experienced an issue with opening Banner INB after the weekend updates:  Below is a link to a document that might help to open this tool.

<<INB FIX>>

<<Java 8 for Windows>>

<<Java 8 for Macs>>

redcurtainitstore


***Our Help Desk Work Order form has changed***

We are now using a portal for you to track and easily enter in all your Incident and Service request for IT. EasyVista is a platform that allows you to see where your issue is on the path to being resolved. We hope that you will find this as Easy as we have. (no pun intended)

Please use the following link for entering a Work Order into the system: 

https://astate.easyvista.com

Consult the User Manual to guide you through the process or contact the IT Help Desk at 870-972-3933 for assistance. Please keep in mind that this is a new process for everyone, your patience is greatly appreciated.

Previous Maintenance or Outages

Due to end of year processing, online payments will be unavailable from 2:00 p.m. Friday, June 29, 2018 through 7:00 a.m. Monday, July 2, 2018. Thank you for your patience during this time.

In order to complete fiscal end of year processing, the Banner System will be unavailable during the following periods:

Tuesday, June 26, 2018 from 5 pm until midnight

Monday, July 2, 2018 from 5 pm until midnight

Thursday, July 12, 2018 from 5 pm until midnight

The regular monthly maintenance window will take place beginning at 5:00 pm Friday July 27th and will involve downtime through Saturday, July 28th. A more detailed schedule of this outage will follow later.

The Banner system (INB, SSB. Workflow, etc.) will be undergoing upgrades in hardware and patch updates in preparation for Banner 9 beginning at 5:00 pm THURSDAY, February 15. It is expected that the system will be unavailable Friday, February 16 and most of the weekend. Service will be restored as soon as possible upon completion of the upgrades. We apologize for the inconvenience and ask that you plan your operations accordingly.

This will not impact Blackboard or the MyCampus portal. All other systems will be accessible and work as normal.

The weekend following the 3rd Friday of each month is the regularly scheduled “Maintenance Window” for enterprise IT systems.  Occasionally the dates are adjusted to accommodate other University business processes but in general these are the weekends you can expect downtime on major systems.


Blackboard Learn Upgrade

Arkansas State University will upgrade to Q4 2017 in May 2018.

Blackboard Learn 9.1 Q4 2017 includes multiple new and enhanced features, improved work flows, and technology updates.

Upgrade Information (link: https://www.astate.edu/a/its/blackboard/may-2018-upgrade)

Previous  Upgrades

Arkansas State University upgraded to Q4 2016 on May 14, 2017.


Upgrade Information
IT Store

IT Store Logo


Shop the IT Store here >>
Quick Links
More Quicklinks

VPN 

Cisco VPN AnyConnect  (Instructions for Windows)

Cisco VPN AnyConnect (Instructions for Mac)

If you are having problems downloading the Cisco VPN AnyConnect client, please Visit our Software Downloads page.

Faculty List Serv


Information on how to subscribe to FacultyL


Internet Utilization

Have you ever wondered when the campus Internet traffic peaks?


View the real-time chart >>
Blackboard Learn Support Update

Browser Support
Browser Checker
Accessibility Information 
Technologies not supported


Information and Technology Services
Ways to Get Help

Helpdesk
24 hours/7 days per week
870-972-3933

A-State Online
866-881-3168

Ask via email >> Submit a workorder >> Visit the Knowledge Base >>

Faculty, Staff and Students
For non-hardware repair walk-in help, please go to the ITStore.
The ITStore is located on the first floor of the Wilson building facing the library.

For hardware repair, please submit a work order.

Submit a workorder >>
Contact ITS

Phone: 870-972-3033

Postal Address:
P.O. Box 1140
State University, AR  72467

Shipping Address:
2713C Pawnee Road
Jonesboro, AR  72401

Dell Purchases

Dell Institutional Purchases:

     For institutional / computer

     purchases from dell,

     contact IT_Hardware@astate.edu.

Dell Personal Purchases:

     For personal purchases of

     Dell equipment using our

     State contract, visit Dell.

     <<Access Dell's page>>


Software Projects