Welcome to Arkansas State University!

Frequently Asked Questions


What are the library hours?
For the hours the library is open please see the Library Hours on our website: Library Hours.
Back to Top of Page
 
Does the library have public phones?
The library has one public phone located on the main floor which may be used to make on-campus calls only.
Back to Top
 
Where can I write a paper?
All computers in the library have the current version of Microsoft Office installed on them. Additionally, computers with Microsoft Office are located in the Information & Technology Services computer lab located on the first floor, just inside the South entrance to the building.   Students should use their ASU student email address and password to login to the computers where prompted. Any materials printed from the computers can be picked up at the Circulation Desk.
Back to Top
 
Does the library have scanners?
The library has two free scanners on the main floor. The scanners can scan books, journals and individual items. Students can scan their items and save the scan to their jump drive or send the scan to the printer at the Circulation Desk. 
Back to Top
 
Does the library have a fax machine?
The library does not have a fax machine. Anyone needing to fax something can do so at the bookstore in the Student Union for a fee.
Back to Top
 
Does the library have Macs?
The library has ten Macs. Eight are located in the main Reference area and two are located in the software lab on the main floor.
Back to Top
 
Does the library have typewriters?
The library does not have any typewriters.
Back to Top
 
Where are the copy machines located?
There is one photocopier located in the current periodicals area on the second floor.
Back to Top
 
How much does it cost to make a photocopy?
The cost is ten cents per copy.
Back to Top
 
Does the library have videos and DVDs?
DVDs are located on the main floor of the library. Videos are located in storage and can be requested at the Circulation Desk.
Back to Top
 
Does the library have textbooks being used in ASU courses?
While the library may occasionally have a textbook that is being used in an ASU course, as a general rule textbooks are not ordered for the library.
Back to Top
 
Does the library have any audiobooks?
DVD audiobooks are located on the main floor, near the Circulation Desk.
Back to Top
 
How do I access databases from off-campus?
Students currently enrolled in courses for credit through ASU Jonesboro are entitled to full access privileges to the online databases available through our website. When you attempt to access the databases from off-campus, you will be prompted to enter your ASU email address and ID number. Full instructions are located on the off-campus login screen. If you have problems with off-campus access, contact Wendy Crist by email or phone (870) 972-2964. If you have general research questions please contact the library Reference & Information Desk at (870) 972-3208 or email refdesk@astate.edu.
Back to Top
 
Must I be an ASU student or employee to use the library?
Members of the community are welcome to use the library and may also check out materials if they sign up for a Community Borrowers Card.  For more information see the Circulation Department's Policies page.
Back to Top
 
May I borrow materials if I am not an ASU student or employee?
Yes, community borrowers may check out two items at a time once they have done the paperwork and been approved as a Community Borrower. For more information see the Circulation Department's Policies page.
Back to Top
 
How many items can students check out?
Undergraduates may check out 20 books for 30 days.
Graduate students may check out a maximum of 40 items at a time for a 45 day loan period. There is a 3 day grace period beyond the due date before fines are assessed. Overdue charges for most books are 25 cents per day per book with no maximum. For more information see the Circulation Department's Policies page.  
Back to Top
 
For how long can students check out library materials?
All students may check out books for 30 days and media for 14 days. For more information see the Circulation Department's Policies page.
Back to Top
 
How many items can faculty check out?
Faculty may check out 50 books for one semester. For more information see the Circulation Department's Policies page
Back to Top
 
For how long can faculty check out library materials?
Faculty may check out library materials for one semester. For more information see the Circulation Department's Policies page  
Back to Top
 
How do I obtain books and articles if they are not available at Ellis Library?
If Ellis Library does not have print or electronic access to books and articles, they may be obtained through our Interlibrary Loan service.  For more information, see the Interlibrary Loan Department webpage
Back to Top
 
How do I request materials for the library?
To request a purchase, contact the Acquisitions Department or use the online request form
Back to Top
 
How do I renew materials?
General Collection books may be renewed twice, unless another patron has requested the book. You must renew the books before the due date. You can renew the books through the online catalog by calling up your personal record and indicating which item(s) to renew. After clicking on the "Renew Items" button, verify the new due date, and report any problems to the Circulation Desk as soon as possible. Books from the General Collection may also be brought to the Circulation Desk and renewed. Once you have used up your two renewals, you must physically bring the books in to check them back out. For more information see the Circulation Policies page
Back to Top
 
How do I see what I have checked out?
You may check your library record by going to the library homepage and clicking on the "My Library Account" link or clicking on it from within the library catalog.  
Back to Top
 
Where can I find items put on reserve by my instructor?
When an instructor places items on reserve, they are kept behind the Circulation Desk on the 2nd floor of the Library.   Go to the Circulation desk and give your instructor's name.
Back to Top
 
Where can I find an atlas?
The atlases are located around the corner from the Interlibrary Loan office, next to the current newspapers and popular magazines. 
Back to Top
 
How do I find a legal case?
You can find legal cases in both online and print formats.  Online cases are found using the article database LexisNexis.  In LexisNexis, enter your search in the box titled "Look up a Legal Case". For more specific information, choose the US Legal link on the left side of the screen under the heading. Specific search options include Federal & State Cases, Tax Law, etc.
A variety of reference books in the Legal Reference Stacks will also give you legal cases.
For assistance locating  and using any of the legal resources, contact the Reference & Information Desk at 870-972-3208, visit the desk on the 2nd floor of the library, or email the desk at refdesk@astate.edu
Back to Top
 
Does the library provide legal or tax advice?
The library staff will assist in legal research and locating tax forms, however we will not provide any legal or tax advice.
Back to Top