Residence Hall Technology at A-State

The following information is wired instructions for: Arkansas Hall, Collegiate Park, Honors 1-4, Kays Hall, North Park Quads, Pack Place, Red Wolf Den, ROTC, STEM, The Circle, The Village, and University Hall.

For all devices such as laptops, game consoles, printers, etc. use the following to connect via Ethernet:

*Please note ethernet ports will be considered to be independent of the wireless network and will not communicate to devices on the wireless network.

*Please note some spaces may have the ethernet port used by an access point. This is to allow for better coverage for the entire residential building. Please do not touch the equipment or port in areas such as this. Doing so will result into a referral to Student Conduct. 

1. Plug your device into the provided ethernet port in your Dorm.
2. In some cases, you may need to restart your device.

The following information is wireless instructions for: Arkansas Hall, Collegiate Park, Honors 1-4, Kays Hall, North Park Quads, Pack Place, Red Wolf Den, ROTC, STEM, The Circle, The Village, and University Hall.

For all laptops, smartphones, streaming devices, gaming consoles, etc. – Connect to Home@AState.

*Please note some devices may not be compatible with our wireless network.

*Please note you may need to disable private Wi-Fi addressing on your device. This can sometimes cause issues. Please click HERE for information on how to disable this.

1. Please check your AState email inbox for an email from “Extreme Networks.” The email will have a Subject of “Login Credentials. This will contain your login password
2. To connect to the new Home@AState wireless network, simply enter your personal password that was listed in the email when prompted while attempting to connect to the wireless.
3. Devices that are connected to the Home@AState wireless network with that password will only be able to communicate with other devices that use the same password.

The following information is for the Sorority houses. Use these instructions for wireless connectivity: 

• For all laptops, smartphones, and tablets – Connect to AstateSecure. AstateSecure will prompt for a username and password. Please use your AState username and password to connect to this network. Please accept or trust any certificates if your device prompts you.

• For all other devices, such as Smart TVs, game consoles, AppleTVs, Rokus, Amazon devices, etc. - Connect to AstateGuest. AstateGuest does not require a username and the password is "WoLfguest1!" (no quotes). We do not recommend printers on this network as they will be able to be discovered anywhere on the wireless network.

NYIT students, throughout the wireless connection process you will need access to your AState email in order to obtain your login information. Please refer to general wired, and wireless instructions for further information. If you need help acquiring your AState email credentials please contact the ITS Help Desk at 870-972-3933 or follow this link https://webapps.astate.edu/digitalid/campusid.htm

Mobile ID Set Up

iPhone

• Download the Transact eAccounts app on your phone through the app store
• Open eAccounts and swipe through the startup screens and click Get Started
• Search for Arkansas State University in the search bar
• Select Arkansas State University and select SAML 2, then continue to Sign In
• Log in with your A-State username and password and then continue with DUO
• Once logged in and you see your name, click Add to Apple Wallet

Android

• Enable NFC on your phone in your Settings menu
• Go to Google Play and make sure it is enabled as the default payment application
• Download the Transact eAccounts app from the Google Play Store Open eAccounts and swipe through the startup screens and click Get Started
• Search for Arkansas State University in the search bar
• Select Arkansas State University and select SAML 2, then continue to Sign In
• Log in with your A-State username and password and then continue with DUO
• Once logged in and you see your name, click  Add to Google Pay and Accept through the prompts

 Scanning in with a Door Reader

• Hold the top of the back of your phone straight up and down to the reader.    On iPhones, the screen does not have to be turned on.  When the phone is presented to the reader, the screen will turn on.
  On Android phones, the screen does have to be turned on.  When the phone is presented to the reader, the ID will appear on the phone.
• If you use Apple Watch, hold the face of the watch near the door reader.
• If the door reader does not let you in, try holding your phone in a couple different locations against the reader.  If that doesn’t work, submit a Ticket.

 How to Submit a Ticket to the Card Center for Access Issues

• Log in to my.astate with your Arkansas State username and password, then continue with the DUO two-step authentication process
• Once logged in, find and select the icon that says Helpdesk Ticket
• Click on Services, and then under the Services tab, click on Campus Card Center
• Click on Residence Hall Access Issue and click Create a Ticket
• Fill out the requested information and submit the ticket

 How to Submit a Ticket for the Helpdesk for Technical Support

• Log in to my.astate with your Arkansas State username and password, then continue with the DUO two-step authentication process
• Once logged in, find and select the icon that says Helpdesk Ticket
• Click on Services, and then under the Services tab and find the service that is needed.