Welcome to Arkansas State University!

When necessary, Blackboard maintenance is scheduled on Tuesdays or Saturdays between 1:00 - 5:00 am.

Blackboard corporate support monitors our Blackboard environment for service issues and outages. They provide notice of any maintenance to our Blackboard Learn system as needed. Not all maintenance to the system will cause an interruption of service. When maintenance is expected to cause downtime, users will be notified.

  • Datacenter Maintenance - Jun 1-2

    Blackboard Managed Hosted Support will be performing firewall maintenance June 1 - 2 at the Virginia Datacenter. The maintenance may cause service interruption between Friday, June 1, at 10 PM Central and Saturday, June 2, at 6:00 am Central. 

    We apologize for any inconvenience this may cause.

  • Blackboard Maintenance Window May 26

    The Blackboard Learn site https://bblearn.astate.edu will be down between 2:00 am Central and 4:00 am Central on Saturday, May 26, for a scheduled maintenance window.

    We apologize for any inconvenience this may cause.

  • Maintenance and Upgrade Window on May 12

    The Blackboard Learn site https://bblearn.astate.edu will be down on Saturday, May 12, for scheduled system maintenance and planned upgrade to Q4 2017. 

    On Saturday, May 12, from approximately 12:00 AM to 12:00 PM Central, Blackboard support will be performing a scheduled maintenance and planned upgrade to our Blackboard Learn system. The site will be down for approximately 12 hours.

    More information can be found at http://bit.ly/May2018Update

  • SafeAssign Maintenance - March 8

    From Blackboard Corporate Support

    Bulletin/Advisory Information:

    On March 8, 2018 from approximately 3 AM EST to 9 AM EST, Blackboard will be performing scheduled maintenance on SafeAssign.  During this time, the service will be unavailable to accept papers and any student submissions made during this period will not receive Originality Reports. 

    This maintenance window represents the final migration of SafeAssign into the cloud-based AWS infrastructure that has been planned since mid-2017 and began development in August.  Over time, the SafeAssign Team has been slowly moving as many components of the service to AWS as possible while minimizing impact on end users.  However the final components cannot reliably be migrated without the service experiencing some downtime.  Once the service has been fully transitioned to AWS, the overall performance and stability of the service should be significantly improved going forward.

    We are aware that any amount of downtime impacts your mission-critical learning environment.  As such, our goals is to successfully perform the proactive SafeAssign maintenance in the least amount of time.

  • Blackboard Maintenance - March 3

    On Saturday, March 3, 2018, Blackboard Managed Hosting will be performing a scheduled infrastructure maintenance at the Northern Virginia Datacenter to replace the primary and secondary core switches which will reach end-of-life in March 2018. Please take note that this is a service impacting maintenance occurring on a Saturday, and users should expect a service interruption during this maintenance window.

    The given time frame for the service interruption is 12:01 am - 4:00 pm Eastern Time on Saturday, March 3, 2018. Which is Friday, March 2 at 11:01 PM Central – Saturday, March 3 at 3:00 pm Central.

    We apologize for any inconvenience that this may cause.

  • Maintenance - January 5

    Maintenace Window Scheduled for January 5, 2018

    A maintenance window has been scheduled for the weekend of January 5, 2018, to update our Blackboard site to Cumulative Update (CU) 5.

    Our Blackboard site at https://bblearn.astate.edu will be down for approximately 24 hours beginning at 6:00 pm on January 5 for the cumulative update maintenance window. We apologize for any inconvenience this may cause and will try to have Blackboard back up as soon as possible after the maintenance is completed.

    Cumulative Update 5 for our current version of Blackboard standardizes the Grade Center display, introduces the new Box view as the supporting 3rd party tool for the inline grading feature, and contains many bug fixes. 

    For more information, please contact the Blackboard Support Team at blackboard@astate.edu or (870) 972-2012.

    Release Highlights

    Grade display standardization  

    This fix brings consistency to grades in Learn Original across a variety of views.

    • Now, all gradebook columns online, download, and in My Grades support up to 5 decimals, are not rounded, and are consistent for Score and percentage display types.
    • The % symbol has been removed from cells in the offline download file to ensure values are not rounded.
    • The offline file now includes the primary display format type in the gradebook column header.

    New Box View replacement for Crocodoc functionality

    Instructors grading assignments can view documents in-line and annotate the document to provide feedback for students. In prior versions, this used a licensed technology called Crocodoc that will be discontinued on January 15, 2018. This release allows institutions to switch to a replacement service from Box entitled New Box View that offers similar capabilities. Prior documents with annotations will be automatically migrated without requiring action from administrators or users.

    Resolved Issues

    Cumulative Update 4 for Learn 9.1, Q4 2016 includes a resolution to the following issues:

    • A set of security fixes to core features of Learn 9.1 
    • Bb Grader does not Connect for users on Q4 2016
    • Viewing Multiple Attempts Always Shows First Attempt
    • Unable to Reorder Course Menu Items or Contents
    • Incorrect Coordinates on Hot Spot Questions
    • Errors Occur when Embedding Video Content Items
    • Weighted Grade of Offline Gradebook is Incorrect and does not Match Grade Center
    • Cannot Reorder Grade Center Columns
    • Spellcheck Flags Corrected Words or Parts of Words as Misspelled and does not Refresh
    • and many more.