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Event Details


The Importance of Business Professionalism: Effective Telephone Communication

02/20/2013, 3:30 PM - 4:30 PM




Description

Every ring means business! The telephone techniques you and your team members use are crucial to your company’s success. A telephone call can often be the customer’s first impression of your organization. Your professional phone skills can create a positive image of your business and can be instrumental in developing customer loyalty. Improperly handled phone conversations can lead to lost customers, resulting in lost profits.

Learn these professional phone skills:

  • The Power Of Your Voice
  • Answering The Telephone
  • Responding In A Timely Manner
  • Placing Callers On Hold
  • Taking Messages
  • Voice Mail
  • Transferring Calls
  • Improperly Handled Calls

Class Information

Date: Wednesday, February 20
Time: 3:30-4:30 p.m.
Place: Childhood Services Building, Mildred b. Vance Room
Cost: $25
Instructor: Linda Lou Moore

Learn more about this event >>

Call 870-972-3052 for more information or to register for classes.