At Arkansas State University Jonesboro, we are committed to helping you succeed!

If you need assistance installing your course, please e-mail technical support at OnLineHelp@astate.edu or call 1-866-986-2010.

Please include your student ID# and the best phone number at which to contact you in your request.

Technical Support Help Desk Hours:
Monday through Friday: 2 p.m. – 10 p.m.
Weekends and national holidays: Closed
All times are Central Standard Time.

Course installation for new students:

1. Make sure your computer meets the minimum specifications required to run the software:
   1. You will need regular access to a computer with an Internet connection. The minimum computer requirements for the virtual classroom are:
      
      
      • Windows 2000/XP/Vista/Windows 7 / Mac OS 9 or better / Linux
      • Any current Flash-compliant browser (eg. Internet Explorer 7 or Firefox 3.0)
      • 512 MB of RAM, 1 GB or more preferred
      • Broadband connection required – courses are heavily video intensive
      • Video display capable of high-color 16-bit display – 1024 x 768 or higher resolution
      • A sound card and speakers or headphones
      • Current anti-virus software must be installed and kept up to date
      
      Some classes may have specific class requirements for additional software. These requirements will be listed on the course offerings page.
      
      Most home computers purchased within the last 3-4 years meet or surpass these requirements.
      
      
   2. You will need some additional free software for enhanced web browsing. Ensure that you download the free versions of the software.
      
      
      • Adobe Reader
      • Adobe Flash Player
      
      
   3. At a minimum, you must have Microsoft Office 2003, XP, 2007 or OpenOffice. Microsoft Office is the standard office productivity software utilized by faculty, students, and staff. Microsoft Word is the standard word processing software, Microsoft Excel is the standard spreadsheet software, and Microsoft PowerPoint is the standard presentation software. Copying and pasting, along with attaching/uploading documents for assignment submission, will also be required.
      
      If you do not have Microsoft Office, you can check with the bookstore to see if they have any student copies.
2. You will be enrolled in your first course during the week before the course start.
3. Please follow the directions below at least one day prior to the course start date.
   Using the computer with which you intend to complete your course:
   1. Make sure you are connected to the Internet and click the button below to download the application.
      
      
      
      
   2. If you have Windows 7 or Windows Vista you will need to select “Save” to download the install file to a folder on your computer. Otherwise you can select “Run” to install the software over the network.
   3. For additional help on navigating through your courses, you can refer to your Arkansas State University Orientation.
   4. Please use the instructions in the Install Guide to assist you with installing the application. The Install Guide contains configuration information you will need to complete the setup.

You may access technical support by email at OnLineHelp@astate.edu
or call 1-866-986-2010.