Distribution Policy
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Direct Deposit
Arkansas State University offers students the option of direct deposit of their excess financial aid, scholarship and tuition refunds. Students who participate in this program have the convenience of having their funds credited to their checking and/or savings accounts.
Students may either mail the authorization to the address noted on the form, or drop it off at the Cashiers Window located on the second floor of the Student Union building. Please attach a voided check. If you have questions or need assistance, you may also call 972-2381 or 972-3117.
Check Reimbursement
ASU does not manually distribute excess financial aid, scholarships or refunds to students. For students who choose not to participate in the direct deposit program, refund checks will be mailed to their billing address the student has entered in Banner Self Service. It is very important that all students update their billing address in Banner Self Service for this purpose.
Frequently Asked Questions
What does direct deposit mean?
Direct deposit means a check will not be issued for a student financial aid or other type of refund, travel, or purchase reimbursement. Rather, the funds will be directly deposited into your checking or savings account.
Can I deposit to more than one account?
No. A direct deposit can only be made to one account.
How do I find the bank routing number?
Every bank has a unique routing number. The routing number is a 9-digit number and is usually found at the bottom left side of your checks. If you are unsure of your bank's routing number, you can call and obtain it from the bank.
How soon will my excess refund be credited to my bank account?
Refunds will be credited to your account once your financial aid has been distributed by the Financial Aid Office and your financial obligations to the university have been met.
How will I know the money has been credited to my bank account?
You will need to contact your bank to see if the money was credited to your account. If you have internet banking capability, you may also check online.
What is meant by "crediting" my bank account?
"Crediting" your bank account means money was put into your account.
What if I do not have a bank account?
You cannot have your refund direct deposited without either a checking or savings account.
Can I send my direct deposit to a bank account other than my own?
Yes.
Can ASU debit my bank account?
By agreeing to direct deposit your account, you are agreeing that ASU can "debit" entries to adjust for any credit entries made in error.
What is mean by "debiting" my account?
"Debiting" means taking money out of your bank account.
Am I required to receive direct deposit or can I still receive a paper check for my student refund?
Direct deposit is optional. You will receive your refund by check if you do not choose to receive it by direct deposit.
I signed up for direct deposit this semester. Do I have to sign up again next semester?
No, a direct deposit consent form remains in effect as long as you are in school. Remember however, that if your checking or savings account information changes or you change financial institutions, you must change your direct deposit authorization agreement to reflect the new account number and bank routing information.
If I sign up for direct deposit, will my refund be deposited into my bank account on the first day of classes?
Any excess financial aid will be direct deposited only after the Financial Aid Office has distributed your funds and your account is paid in full.
Who do I call if I have questions about the direct deposit option?
You may call 870-972-2381 or 972-3117 or visit the Cashier's Office located in the Student Union on the Jonesboro campus.
How far in advance do I need to complete this authorization to get my refund check direct deposited instead of a paper check?
Authorizations must be completed two weeks prior to the beginning of each semester in order to assure direct deposit within the first week of the term.
I got a refund check. Why didn't I get my check direct deposited?
You may have made the arrangements for direct deposit after the university ran checks for the day, or there may be a problem with your direct deposit setup. Contact 870-972-2381 or 972-3117 for assistance.
I am an employee at ASU. If I have direct deposit through the Payroll Office, will I automatically have direct deposit for my student refund or travel?
No, you must complete a direct deposit authorization form and submit it to the Cashier's Office.
I am an employee at ASU. If I deactivate my direct deposit for student refunds, will I still have direct deposit for payroll?
Yes. Payroll direct deposit is separate from student or finance direct deposit.
I am an employee at ASU. Can I change my payroll direct deposit through the Treasurer's Office?
No. You must go to the Payroll Office to change it.
How do I sign up for direct deposit?
To sign up for direct deposit, you must complete a direct deposit authorization form, attach a voided check and bring both to the Cashier's Window in the Student Union or you may mail the form to: Arkansas State University-Treasurer's Office; PO Box 2640; State University, AR 72467.
How do I cancel my Direct Deposit?
In order to cancel your direct deposit, you must complete the direct deposit authorization and mark "Delete Enrollment" at the top of the page. Mail or bring the authorization form to the Treasurer's Office, PO Box 2640, State University, AR 72467. However, no cancellations will be processed two weeks before or after the beginning of a semester.
