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+ Campus alert: A-State Closed Jan. 16

A-State Closed on Jan. 16 due to winter precipitation.

Arkansas State University is closed today, Tuesday, Jan. 16, due to winter precipitation. All winter response staff members are requested to report to their duty stations.

Overnight, snow fall made conditions for students, faculty and staff hazardous.

"Our administrative team determined the snowfall was going to be heavier than forecast and while today was scheduled to be the first day of class for the spring 2018 semester, I've decided it is best that we cancel classes for today," Chancellor Kelly Damphousse said.

All classes at the Jonesboro and Paragould locations are cancelled. Online classes continue.

While offices and classes are closed, university residential life areas continue to operate to support the on-campus student population.

Important Updates

  • The American Spiritual Ensemble will perform at Fowler Center's Riceland Hall tonight at 7:30pm.
  • For students living on-campus, Acansa Dining Hall will operate under "brunch hours" with service from 10:30 a.m. to 2:00 p.m. and then 4:30 p.m. to 6:30 p.m.
  • ETS testing candidates that were scheduled for today should contact the Testing Center in the Reng Student Union at 972-2038 when A-State reopens and they will assist with rescheduling.
  • The Red WOLF Center will open today on winter weather hours of noon until 5 p.m.
  • Dean B. Ellis Library is closed all day today.

For updates on A-State events, please check the university’s official website AState.edu or social media feeds, Facebook.com/ArkansasState or @ArkansasState on Twitter.

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Customer Service

The Customer Service Procedures of the Student Affairs Division at Arkansas State University-Jonesboro is the foundation for all staff interactions with constituents including students, faculty, staff, and the general public.

Principles & Standards

Customer First Outlook
  • We will listen, be courteous, and treat customers with dignity and respect.
  • We will actively seek to understand customer needs in order to serve them right the first time and every time thereafter. Contributing to student “run-around” will not be tolerated.
  • We will deliver high quality service that meets or exceeds needs and expectations.
  • We do not discriminate and offer the same quality of service to all regardless of age, race, sex, nationality, educational background, physical limitations or any other criteria such as attitude.
  • We will ensure all interactions and transactions with customers of the University will be considered confidential and will be discussed only in a professional context. Staff should remember that discussion of confidential customer issues should be limited to non-public areas.
  • We will respond in a timely manner to customer questions/concerns. All customer inquiries will be responded to within 24 hours (or 48 hours during peak periods including the two weeks prior to and after the start of the fall semester) of the original request.
  • We will designate a key customer service contact in each department. This person will listen to the problem, find a solution, and follow-through if the contact needed is unavailable.
  • We will take the initiative to identify problem situations up front and propose workable alternatives.
  • We will acknowledge our mistakes, apologize when appropriate, and do our best to prevent the same mistake in the future.

These are general customer service principles and standards to be utilized by the Student Affairs Division as part of the annual evaluation process for all Student Affairs employees.

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