Welcome to Arkansas State University!

ProctorU FAQ

What is ProctorU?

ProctorU is a service that confirms your identity periodically and provides a secure online testing environment.

Why is ProctorU required?

It is now required for all institutes of higher learning to be able to authenticate and verify all online students.

What is Live Proctoring?

During a scheduled exam you will be monitored by the proctor using a webcam to ensure academic honesty and integrity by showing your photo ID and having the browser monitored.

What is Ucard?

Ucard is a digital ID card that can continuously authenticate a user throughout the course. This is achieved by multiple layers of authentication such as challenge questions, keystroke analysis and photo ID check.

How do I create my profile?

To create accounts go to https://go.proctoru.com/registrations

How do I test my equipment?

Once you have created your profile you will see an icon that says ‘check your equipment’. This is where you will check to see if you have met the basic technology requirements.

How do I schedule an exam?

Sign into your proctorU account and on the home page you will see the ‘schedule new session’ click here to confirm your institution, term and exam.  Next you will select the time when you would like to take your exam. A countdown timer will appear on the home screen.

What are the technology requirements?

You must have a webcam, speakers, microphone and a reliable Internet connection.

Scheduling an exam the day of?

Yes, you will be charged a procrastination fee of $12 for on demand test taking and $8.00 fee for scheduling within the 72-hour registration period.

Who do I contact for help?

For 24/7 help contact ProctorU at 888-355-8043 or contact@proctoru.com

Where should I take my exam?

Be sure you are in a well-lit, quiet and private room. The lighting of your room must be daylight quality and overhead lighting is preferred. If overhead lighting is not possible please make sure that your light source is not directly behind you because it will make it difficult for your proctor to see you.

Who should I contact if I cannot find the exam?

If you have difficulty locating your exam please contact your instructor.

What the proctor can and cannot do.

Once the proctor connects to your computer they will check for any open tabs or any materials that are not allowed for the test. They will access your exam and then return control of your computer to allow you to take the exam. Students are always aware of what the proctor has control of, what they see you also see. Once the exam is completed and the chat box is closed the proctor will no longer be able to access your computer, web cam or microphone.

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