Welcome to Arkansas State University!

Frequently Asked Questions

Who is eligible to use the Counseling Center Services?

All ASU students are eligible for Counseling Center Services.

Do I have to pay for Counseling Center Services?

No fee is charged to currently enrolled ASU students.

If I go to the Counseling Center, does it mean there is something wrong with me?

No, it does not; for the most part students who use our services are interested in their personal growth and adjustment to the world around them. Many students face normal personal and academic concerns while they are at ASU and, at times, they may feel anxious, angry, sad, or depressed. When these problems arise, as well as at times of crisis, it is helpful to spend time with an unbiased trained professional who can assist you in gaining a new perspective.

If I visit the Counseling Center, what kinds of records are kept and who has access to these records?

Counseling records are kept separate from academic, disciplinary and medical records to ensure student's privacy and confidentiality. All aspects of your participation in counseling at the Counseling Center, including the scheduling of appointments, contents of counseling sessions, all contents of counseling records and outcomes of counseling are confidential by federal and state law. No information is released without the knowledge and written consent of the student except for those rare instances where clinicians are required by law or by court order to reveal particular information.

The law states that there are three situations that require a clinician to disclose information:

a) you may request (by means of a signed release) that your counselor may reveal information to other individuals or agencies of your choice;

b) in instances where there is imminent danger of serious harm to yourself or others, a counselor may reveal that information to prevent harm; and

c) in cases involving physical and/or sexual abuse of children or endangered adults, the counselor must report such abuse. In an emergency situation where students demonstrate a high probability of harming themselves or others, the staff may be required to release information to ensure safety.

How do I make an appointment with the Counseling Center?

Initial contact with the Counseling Center is generally through walk-in services. Walk-in hours are Monday - Thursday 12:00 - 3:00; and Friday, 9:00 - noon. Just drop by the Counseling Center, complete some brief forms, and see a counselor.  If you are unable to drop by during walk-in hours, you may call 972-2318 between the hours of 8:00 a.m. and 5:00 p.m. Monday thru Friday, or you may may appointments in person at the Counseling Center, 2203 Reng Student Services Center.

Are appointments needed to receive Counseling Center Services?

Due to demand for services, scheduled appointments are required after the initial walk-in appointment. A student in crisis, however, may come to the Counseling Center at any time for immediate assistance. After 5:00 pm and on weekends, a student should call UPD at 972-2093 and request a Counselor.

What can be expected during the first visit?

You will complete a brief informational form and will visit with a counselor who will listen to your concerns. Appropriate services will be determined based on this visit. Counseling sessions usually last from 40 - 50 minutes.

What if I start feeling suicidal or as if I can't cope?

If you feel this way, please call or come to the Center and ask to speak with a counselor right away. If the Center is not open, call the University Police Department (972-2093). If a situation is imminently life threatening, call 911.

If I am concerned about one of my friends or someone I know, what can I do?

You can contact the Center and make an appointment to speak to a counselor about what you might do to help your friend or get your friend to see a counselor. If you think your friend is in a real crisis, call immediately. If the Center is not open, call the University Police Department (972-2093).