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Training Information and Guides


    Browser Troubleshooting

     

    For each browser(s) used, follow the steps below to resolve common issues. It is recommended that the computer be restarted following any changes.

     

  • Clearing browser history and cache
    Chrome:
    1. To the far right of the address bar click the ellipsis. Chrome Ellipsis
    2. Click Settings.
    3. At the bottom of the Settings page click Advanced.
    4. Under the Privacy and Security section click Clear browsing data.
    5. Ensure that all desired check boxes are marked for deletion and click Clear data.
    6. Alternatively, Shift + Ctrl + Delete > Clear data.
    Firefox:
    1. To the far right of the address bar click the Open Menu icon. Firefox_Ellipsis
    2. Click Options.
    3. Click Privacy & Security from the menu and click Clear data and Clear history under their respective sections. Ensure that desired boxes are checked before clearing.
    Safari:
    1. Click Safari on the menu followed by Preferences.
    2. Click the Privacy tab.
    3. Click Manage Website Data > Remove all.
    4. Alternatively, Command + Option + E.
    Internet Explorer:
    1. To the far right of the address bar click the gear icon. IE Gear Icon
    2. Click Internet Options.
    3. Select the General tab and click Delete under Browsing History. Ensure that the desired boxes are checked before deleting.
    4. Click Apply.
    5. Alternatively, Ctrl + Shift + Delete.
    Edge:
    1. To the far right of the address bar click the ellipsis. Edge_Ellipsis
    2. Click Settings.
    3. Click the Choose What to Clear button under Clear Browsing Data. Ensure that the desired boxes are checked before clearing.
    4. Alternatively, Ctrl + Shift + Delete.
  • Resetting browsers

    In the event that common web browser troubleshooting is not helpful, a browser reset may be required. Please keep in mind that resetting the browser will revert all startup tabs, homepages, content settings, and all other customized preferences back to their installation defaults. It is recommended that the computer be restarted following any changes.

    Chrome:
    1. To the far right of the address bar click the ellipsis. Chrome_Ellipsis
    2. Click Settings.
    3. At the bottom of the Settings page click Advanced.
    4. Under the Reset and clean up section click "Restore settings to their original defaults."
    Firefox:
    1. To the far right of the address bar click the Open Menu icon. Firefox_Ellipsis
    2. Click Help > Troubleshooting Information.
    3. In the top right of the newly opened window click the Refresh Firefox button and confirm the reset.
    Safari:
    1. Click Safari on the menu followed by Preferences.
    2. Click the Privacy tab.
    3. Click "Remove All Website Data" and select Remove Now.
    Internet Explorer:
    1. To the far right of the address bar click the gear icon. IE Gear Icon
    2. Click Internet Options.
    3. Select the Advanced tab and click Reset under Reset Internet Explorer settings.
    4. Ensure that the Delete personal settings box is checked and click Reset.
    Edge:
    1. To the far right of the address bar click the ellipsis. Edge_Ellipsis
    2. Click Settings.
    3. Under the Clear browsing data section click the "Choose what to clear" button.
    4. Ensure that all boxes are checked and click Clear.
  • Opening a private browsing window
    Chrome:
    1. To the far right of the address bar click the ellipsis. Chrome_Ellipsis
    2. Click New Incognito Window (Ctrl + Shift + N).
    3. To end private browsing close the open window and click the ellipsis > New Window (Ctrl + N).
    Firefox:
    1. Click the Open Menu icon to the far right of the address bar. Firefox_Ellipsis
    2. Click New Private Window (Ctrl + Shift + P).
    3. To end private browsing close the open window and click the Open Menu icon > New Window (Ctrl + N).
    Safari:
    1. Click the File Menu, then click New Private Window (Command + Shift + N).
    2. To end private browsing close the open window and click File > New Window (Command + N).
    Internet Explorer:
    1. To the far right of the address bar click the gear icon. IE Gear Icon
    2. Click Safety > InPrivate Browsing (Ctrl + Shift + P).
    3. To end private browsing simply close the open window (Ctrl + N).
    Edge:
    1. To the far right of the address bar click the ellipsis. Edge_Ellipsis
    2. Click New InPrivate Window (Ctrl + Shift + P).
    3. To end private browsing close the open window and click the ellipsis > New Window (Ctrl + N).
  • Allowing pop-ups in browsers
    Chrome:
    1. To the far right of the address bar click the ellipsis. Chrome_Ellipsis
    2. At the bottom of the Settings page click Advanced.
    3. Under the Privacy and Security section click Content Settings > Pop-ups and redirects.
    4. Enable or disable the slider to block or allow all pop-ups. Additionally specific sites can be blocked or allowed.
    Firefox:
    1. To the far right of the address bar click the Open Menu icon. Firefox_Ellipsis
    2. Click Options.
    3. Click Privacy and Security from the menu and under Permissions, either check or uncheck the box labeled "Block pop-up windows."
    Safari:
    1. Click Safari on the menu followed by Preferences.
    2. Click the Security tab.
    3. Either check or uncheck the "Block pop-up windows" field.
    4. To allow website exceptions use a supporting browser such as Chrome or Firefox.
    5. Alternatively, Shift + Command + K.
    Internet Explorer:
    1. To the far right of the address bar click the gear icon. IE Gear Icon
    2. Click Internet Options.
    3. Select the Privacy tab and either check or uncheck the "Turn on Pop-up Blocker" field. Click Apply.
    Edge:
    1. To the far right of the address bar click the ellipsis. Edge_Ellipsis
    2. Click Settings.
    3. Under the Advanced Settings section click the "View Advanced Settings" button.
    4. Use the Block pop-ups slider to make changes.